Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 2024 - 09:35 EDT
Identified - A recent worldwide Crowdstrike update is causing a Windows OS blue screen error on all versions of the Windows operating system running the Crowdstrike software.
Crowdstrike has released an update to resolve the issue. To apply the update to an impacted machine, restart it.
If you continue to experience difficulty following a restart, the following steps are a workaround solution:
1. Boot Windows into Safe Mode or the Windows Recovery Environment 2. Navigate to the C:\Windows\System32\drivers\CrowdStrike directory 3. Locate the file matching “C-00000291*.sys”, and delete it. 4. Boot the host normally.
The steps above require administrative access to complete.
IS&T is working to restore central services that rely on Microsoft Windows.
If you require assistance with the workaround, obtaining admin credentials, or a Bitlocker recovery key, please contact the Service Desk at 617-253-1101 or servicedesk@mit.edu.
Jul 19, 2024 - 03:39 EDT
Update - This change has been implemented and we are monitoring the results.
Jun 17, 2024 - 18:24 EDT
Monitoring - IS&T will update MIT’s Touchstone single sign-on (SSO) service configuration on June 17 so that all Touchstone-enabled systems will use the new version of the service, now powered by Okta. Learn more: https://ist.mit.edu/news/touchstone-okta
Jun 06, 2024 - 16:00 EDT
Monitoring - MIT's Webex service will be retired on August 30, 2024. No new MIT accounts will be created after June 7, 2024. For video conferencing, use MIT's Zoom service: https://mit.zoom.us
Jun 04, 2024 - 14:59 EDT
Investigating - IS&T is investigating reports of delivery delays and rejections to yahoo.com, aol.com and verizon.net addresses. Microsoft has been engaged to help investigate the issue.
Jan 04, 2024 - 18:36 EST
Atlas Status reports current status and upcoming maintenance for IT systems at the Massachusetts Institute of Technology. Subscribe to receive notifications.
Due to a scheduled network maintenance, MITnet including wired, wireless, BMS networks and VoIP telephones will be unavailable at times in Building W2 Thursday 8/1/24 between 6:30am - 10:30am. Posted on
Jul 24, 2024 - 15:20 EDT
Completed -
The scheduled maintenance has been completed.
Jul 26, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 19:00 EDT
Scheduled -
IS&T will be upgrading the firmware on the Wi-Fi access points. No outage or coverage issues are expected due to the staggered nature of the upgrade process across all access points.
Jul 26, 10:13 EDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 20:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 EDT
Scheduled -
On July 25, 2024 between 8:00 pm and 8:30 pm the MIT Wikis service (wikis.mit.edu) will be unavailable to end users for scheduled maintenance.
Jul 25, 09:57 EDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 19:00 EDT
Scheduled -
On July 25, 2024 between 7:00 pm and 7:30 pm the MIT GitHub service (github.mit.edu) will be unavailable to end users for scheduled maintenance.
Jul 25, 10:00 EDT
Completed -
The scheduled maintenance has been completed.
Jul 24, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 EDT
Scheduled -
IS&T will be performing scheduled maintenance on the Genetec access control system on Wednesday, 7/24/24, from 10pm until 11pm.
Genetec Web Access and Genetec Mobile Access will be unavailable during the maintenance window. Genetec desktop clients will be unable to reconnect if logged off during the maintenance window.
If you experience any service issues after this maintenance window, please contact the IS&T Service Desk by calling 617-253-1101, emailing servicedesk@mit.edu, or using the chat feature in the MIT Atlas app.
Jul 24, 09:55 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 EDT
Scheduled -
IS&T will be rebooting the network aggregation switch in NW12. The network (wired/Wi-Fi/VoIP/Internet) in that building will be unavailable for a short (~10-20 minutes) period while the switch reboots.
Jul 19, 16:04 EDT
Completed -
The scheduled maintenance has been completed.
Jul 23, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 EDT
Scheduled -
Physical Security Dashboard will be in maintenance and not available to the MIT community on Tuesday, 7/23 from 7am to 7:30am.
Jul 22, 14:44 EDT
Resolved -
This incident has been resolved.
Jul 22, 09:36 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 28, 12:30 EDT
Investigating -
MIT's Dropbox environment is unavailable from some Dropbox clients. IS&T has reported this issue to Dropbox support and is monitoring the situation. Further details and status can be found at the Dropbox status page (https://status.dropbox.com/).
May 28, 12:02 EDT
Completed -
The scheduled maintenance has been completed.
Jul 22, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 05:00 EDT
Scheduled -
Physical Security Dashboard will be in maintenance and not available to the MIT community on Monday, 7/22 from 5am to 6am.
Jul 17, 15:58 EDT
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
Unresolved incidents: MIT Touchstone to be powered by Okta starting June 17, MIT's Webex service to be retired August 30.
Completed -
The scheduled maintenance has been completed.
Jul 16, 11:12 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 EDT
Scheduled -
IS&T's support ticket tracking system, ServiceNow, will be upgraded on Saturday, July 13, 2024, at 01:00 am EST. No service interruptions are expected during the upgrade, which is expected to complete by around 4 am EST on Saturday, July 13, 2024.
If you have questions or experience issues following this upgrade, please contact the Service Desk via telephone at 617-253-1101.
Jul 11, 14:16 EDT
Completed -
The scheduled maintenance has been completed.
Jul 15, 12:30 EDT
Update -
The following servers have been rebooted and returned to service: - castle-on-a-cloud - csail-squared
Jul 10, 21:55 EDT
Update -
The following servers have been rebooted and returned to service: - all-night-tool - barber-pole - hackapult
Jul 10, 00:16 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Scheduled -
The Athena dialup.mit.edu servers will be taken out of service and rebooted, in order to receive software updates. Two or three servers will be updated and rebooted sometime between 9pm and 2am each evening/night.
Most users will not need to take any action, but users with persistent sessions will need to be mindful of the following schedule and migrate their session accordingly:
Tuesday, July 9: - all-night-tool - barber-pole - hackapult Wednesday, July 10: - castle-on-a-cloud - csail-squared Thursday, July 11: - hack-to-the-future - senior-house-tombstone - snowhenge
Jul 9, 02:03 EDT
Completed -
The scheduled maintenance has been completed.
Jul 13, 08:08 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:30 EDT
Scheduled -
The SAP production environment will be unavailable on Saturday, July 13th, between 01:30AM and 07:30AM. During this maintenance window, a high priority security update will be applied to the SAP production system and some components of the production SAP and SAP Archiving systems will be migrated to new environments. During the outage, SAP, B2P, Facilities Work-Manager and Inventory-Manager functionality, GAP, MIT Warehouse SAP data, along with all Atlas SAP activity (including time sheet entry/approval, training, requisitioning, journal vouchers, credit card verification, events planning, and service requests) will be unavailable.
Jul 12, 12:14 EDT