ServiceNow Upgrade – Post-Upgrade Issue: Atlas App Live Chat Unavailable

Incident Report for MIT

Resolved

This incident has been resolved.

Posted Jun 23, 2025 - 07:33 EDT

Investigating

Following the completion of the ServiceNow Yokohama upgrade, we have identified an issue with the live chat feature in the Atlas mobile app. Users are currently unable to connect with Service Desk agents via live chat. Our team is actively investigating and working to resolve this as quickly as possible.

All other ServiceNow functions remain operational. We will provide further updates as more information becomes available.

If you need assistance, please submit a support ticket via email at servicedesk@mit.edu or telephone at 617-253-1101.

Posted Jun 21, 2025 - 16:49 EDT

This incident affected: General.